Last updated: May 2026
Please read these Terms & Conditions carefully before booking any taxi or travel service with Gaba Travels. By making a booking or using our website, you agree to be bound by these terms.
1. About Us
Gaba Travels is a taxi and travel service provider operating across India. We offer outstation cab bookings, local taxi services, airport transfers, hill station trips, and customised tour packages across major Indian cities and destinations.
2. Bookings & Confirmations
- All bookings are subject to vehicle and driver availability
- A booking is considered confirmed only after you receive a confirmation via SMS, WhatsApp, or email from Gaba Travels
- Fares quoted at the time of booking are subject to change in case of fuel price revisions or government levies
- Bookings can be made via our website, phone, or WhatsApp
3. Fare & Payments
- All fares are quoted in Indian Rupees (INR)
- Fares may include base fare, per km charges, driver allowance, and applicable taxes
- Toll charges, state taxes, and parking fees are payable separately by the passenger unless stated otherwise
- Payment can be made via cash, UPI, bank transfer, or other accepted online payment methods
4. Cancellations & Refunds
- Cancellations must be communicated to Gaba Travels via phone or WhatsApp
- Cancellations made 24 hours or more before the scheduled pickup are eligible for a full refund
- Cancellations made less than 24 hours before pickup may attract a cancellation charge
- No-shows or cancellations after driver dispatch will not be eligible for a refund
- Refunds will be processed within 5–7 working days to the original payment method
5. Changes to Bookings
Any changes to a confirmed booking such as pickup time, date, or destination must be communicated as early as possible. Changes are subject to availability and may result in a revised fare. Gaba Travels will make reasonable efforts to accommodate such requests.
6. Passenger Responsibilities
Passengers are expected to:
- Be ready at the pickup location at the confirmed time
- Carry valid government-issued photo ID during travel (Aadhaar, PAN, Passport, Driving Licence)
- Treat the driver and vehicle with respect
- Not carry any illegal, hazardous, or prohibited items in the vehicle
- Ensure the number of passengers does not exceed the vehicle’s permitted capacity
7. Driver & Vehicle
- Gaba Travels will assign a suitable vehicle and driver for your booking
- We reserve the right to substitute the vehicle with one of equal or higher category if required
- All our drivers hold valid commercial driving licences and are verified
- In case of vehicle breakdown, we will arrange an alternate vehicle at the earliest
8. Waiting Charges
A grace waiting period of 15 minutes is provided at the pickup point. Waiting charges beyond this period will apply as per our standard rates and will be communicated at the time of booking.
9. Liability
Gaba Travels shall not be held liable for:
- Delays caused by traffic, road conditions, weather, or other factors beyond our control
- Loss or damage to passenger belongings during the trip
- Any indirect or consequential losses arising from use of our services
- Missed flights, trains, or events due to unforeseen delays
10. Behaviour & Right to Refuse Service
Gaba Travels reserves the right to refuse or terminate service without refund if a passenger is found to be under the influence of alcohol or drugs, behaving in an abusive or threatening manner, or violating any of these terms.
11. Complaints & Feedback
We value your feedback and take all complaints seriously. If you experience any issue during your trip, please contact us immediately. We are committed to resolving all complaints in a fair and timely manner.
12. Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts in [Your City], India.
13. Changes to These Terms
Gaba Travels reserves the right to modify these Terms & Conditions at any time. The latest version will always be available on our website.
14. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us:
- Business Name: Gaba Travels
- Email: info@gabatravels.com
- Phone: +91 7035065000